Refund policy

**Refund & Return Policy – Cuirart LLC** At Cuirart LLC, we take pride in offering high-quality handmade rugs and leather products. Due to the artisanal nature of our items, each piece is unique and crafted with care. ### 1. Returns We accept returns within 14 days of delivery under the following conditions: * The item must be unused and in its original condition * The item must be returned in its original packaging * Proof of purchase is required Custom or personalized items are **non-returnable**, unless defective. ### 2. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved: * Refunds will be issued to the original payment method * Processing time may take 5–10 business days depending on your bank ### 3. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us with photos of the product. ### 4. Return Shipping * Customers are responsible for return shipping costs * Shipping fees are non-refundable * We recommend using a trackable shipping service ### 5. Damaged or Incorrect Items If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible. ### 6. Contact For any return or refund requests, please contact us at: [admin@cuirtart.com](mailto:admin@cuirtart.com)